Terms
Brambles Florists terms and conditions for orders
These terms and conditions (the "Terms and Conditions") are the terms and conditions upon which Brambles Florists ("we/us") makes this website (the "Brambles Florists Site") available to you and any of our services which are accessible on or via the Brambles Florists Site (the "Brambles Florists Service").
These Terms and Conditions govern your use of the Brambles Florists Site and the Brambles Florists Service.
1. Brambles Florists / Interflora products
1.1 All Brambles Florists / Interflora products as depicted on this website (as may be varied from time to time) are available almost everywhere in the UK, Channel Islands, Ireland and Isle of Man - or as otherwise directed.
1.2 Certain Brambles Florists Products may be delivered by us in bud to ensure longer life.
1.3 Some Brambles Florists Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact the Brambles Florists Customer Service Team using the contact details set out in Section 6 below.
1.4 All Brambles Florists Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Brambles Florists Product of equivalent value and quality without notice.
1.5 In the event that we are unable to supply the Brambles Florists Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.
1.6 We are unable to offer
1.7 Products are delivered next day unless other delivery service requested.
1.8 Some Brambles Florists Products are unavailable for Same-day and Brambles Florists Express Delivery.
1.10.2 Certain ranges are available in selected delivery areas only - product range may be restricted for certain delivery locations.
2. Prices
2.1 Prices listed within the Brambles Florists Service are valid for a maximum of 14 days of submitting your purchase form.
2.2 Prices include VAT for deliveries within the
3. Orders / Payment
3.1 You will be given clear instructions to follow to navigate the Order Form and you shall be required to provide us with your complete personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by all major credit and/or debit cards other than Electron, department store cards and any other credit and/or debit cards as we may specify from time to time. By clicking on the 'check out' button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Brambles Florists site.
3.2 Submitting your Order Form is subject to our acceptance of this offer when we issue a written confirmation of acceptance by e-mail to the e-mail address with which you have addressed us. This message will re-confirm elements of the order(s) you have placed including confirmation of your card message. We will not consider ourselves bound by a contract with you until we have issued this confirmation.
3.3 We will confirm your order details and advise you that we are processing your purchase when we e-mail you.
3.4 We cannot accept Order Forms from customers under the age of eighteen (18) years.
4. Delivery
4.1 Except where stated, Standard Delivery is next day, and a charge of £4.99 will be applicable within the
4.2 Should you require your delivery to be made within a specific time period (this is only available for certain product ranges) we are able to offer the following delivery services:
4.5 Incorrect personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and telephone number, together with your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.
4.6 Certain products will be delivered during a delivery period, providing delivery within a time frame around your preferred delivery date - if this is the case for your order, we will advise you prior to, or during the order process.
4.7 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date or during the delivery period, you acknowledge that actual delivery will be via a local florist or for certain orders via third party courier or postal service. In very occasional circumstances delivery on the requested terms will not be possible, in such circumstances you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full in accordance with clause 1.5 above. Goods delivered via third party services are despatched 24 hours before the requested delivery date for most
4.8 In the case of delivery to certain locations where a third party is involved, such as offices, hospitals, Funeral Directors, airports, hotels, ships and other business locations, the signature of any person authorised to accept delivery on behalf of the organisation shall be accepted as proof of delivery to your chosen recipient. Please be advised that we are unable to deliver wines, and plants to Funeral Directors, Hospitals, airports or ships.
4.9 Please note that the carrier is only responsible for delivering against signature to the address you quote (or an imminent neighbour if no one is at home) we regret that where the goods have been correctly delivered we can not accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual received refuses or fails to return item(s).
4.10 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.
4.13 It is possible to select a preferred delivery time within the order process for items ordered from the 'Sympathy' &'Funeral' product ranges. This option should be used only for orders requesting delivery to funerals or funeral parlours. Whilst every effort will be made to ensure your order is delivered prior to the time selected, no guarantee for delivery by the time specified can be given. To assist us in meeting your preference, please ensure your order is placed at least two working days prior to the preferred delivery time.
4.14 In the instance of there being difficulties in delivering your order to the intended recipient we (including the florist or third party delivering your order) reserve the right to contact the recipient using the contact details you provide on the Order Form.
4.15 When placing your order you are able to specify further delivery information using the 'Delivery Information' field provided. This is intended to provide further guidance to the party delivering your order which isn't included within your address information – for example to specify floor number, or hospital ward. We reserve the right to not action any delivery requests specified in this field which we deem unacceptable and will use other elements of address information provided elsewhere on the order form to fulfil your order.
4.17 Before placing your order, please review delivery cut-off times & prices - accessed from the Product Details page of each product.
5. Cancellation
5.1 Orders may be amended or cancelled up to 24 hours before the intended delivery date for UK, Ireland and Channel Islands Where delivery is to be made via courier, Royal Mail or other third party carrier orders can be amended or cancelled up to 3 working days prior to delivery date requested - this applies to products such as plants, & wines. Where delivery is to be made outside
5.2 To amend or cancel your order, please contact the Brambles Florists Customer Service Team from 8am until 6pm Monday to Friday and 9am until 5pm on Saturday using the contact details set out in Section 6 below.
5.3 You are entitled to cancel any payment at any time where fraudulent use has been made of your credit or debit card by another person not acting on behalf of you or as your agent and to be re-credited by us to the extent that such sums are not reimbursed by the card issuer in such circumstances.
5.4.3 You or the recipient notifies us of your cancellation in writing/e-mail to the address below within seven working days of delivery
5.4.4 The goods remain unused and components parts are unopened
5.4.5 You or the recipient retain and take reasonable care of the goods until collected by our carrier
5.4.6 You are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not Saturday, Sunday or Bank Holidays) with in 21 days of notifying us of the cancellation. We will pay the cost of the collection unless you or the recipients fail to facilitate the collection within 21 days of the cancellation
6. Brambles Florists customer services
6.1 In the event that you are not satisfied with the Brambles Florists Service any complaints should be addressed in the first instance to:
By email: info@bramblesflorists.co.uk
By telephone: 01189 821 020
By fax: 01189 821 020
By post: Customer Care
Brambles Florists
Tadley
Hampshire
RG26 4ET
6.2 Our Customer Service Team is available from 9am until 6pm Monday to Friday and 9am until 5pm on Saturday.
6.3 Because of the perishable nature of most Brambles Florists Products and in order to assist us in resolving any complaints quickly and to our mutual satisfaction, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.
7. Disclaimer
7.1 Whilst we agree to use our reasonable endeavours to ensure that the Brambles Florists Site and/or the Brambles Florists Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Brambles Florists Site and/or the Brambles Florists Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Brambles Florists Site and/or the Brambles Florists Service impossible or impractical.
8.16 Changes to these terms of use may be made at any time.
10. General
10.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Brambles Florists Site and/or the Brambles Florists Service from time to time. We will post any changes on the Brambles Florists Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Brambles Florists Service or Brambles Florists Site. Changes will be effective five (5) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.
10.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Brambles Florists Site and/or the Brambles Florists Services for any reason at any time.
10.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Brambles Florists Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
10.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.
10.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.
10.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.
9. Whilst we take every reasonable precaution and care in relation to the Service, we do not make any representation or warranties of any kind (express or implied) with respect to the contents or operation of this Service, and any such representations and warranties are excluded by this notice. We do not warrant that use of the Service will be uninterrupted or error free. Whilst every effort is made to ensure reminder emails set up on your account are processed and delivered as requested, Brambles Florists cannot be held responsible for non-delivery of these messages. Your use of the Service is done so entirely at your own risk and we do not accept any liability whatsoever for losses or damages that you may suffer as a result of your use of the Service.
10. Your access to the Site and Service may be occasionally restricted to allow for routine maintenance.
11. These Terms and Conditions operate in conjunction with general Terms & Conditions of the Site governing overall use and order placement, a copy of which can be viewed here. Brambles Florists are committed to protecting your privacy, the Site Privacy Policy can be viewed here.
13. We have obligations in relation to your personal information under the Data Protection Act 1998. Some of the information you provide may be "sensitive" information under the Act (i.e. information on "delicate" matters, including race, political opinions, religion, trade union membership, physical or mental health or condition, sexual life etc). By registering for the Service and providing your details, you agree to us using information in the way set out above. Where you provide information about other people (for example their date of birth, or their address) you also confirm that have the consent of these people to provide us with that information.